[JOB] OSP Maintenance Supervisor Needed at ipNX Nigeria Limited
ipNX is a leading information and communications technology company in Nigeria, providing innovative, world-class solutions to enterprises, small businesses, and individuals. With over a decade of experience, our dedication to excellence and highly skilled professionals enable us to consistently meet and exceed the evolving needs of the market.
Job Summary
- The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic and civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration customer and local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
Responsibilities
- Corporate Customers: Restore service failures within 3 hours of its occurrence. Implement and integrate new projects and ensure all open incident tickets are closed within this timeframe.
- Retail Customers: Restore service failures within 12 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
- Proactively identify, plan, and execute preventive maintenance action on the fiber network.
- Audit and collate information for the fiber outside plant network. Prepare the “as maintained” documents within region/sub-region managed for the O&M Unit.
- Ensure weekly support status reports are done and submitted timely for review.
- Activate FOS customer requests within 3 days of signup. Sign off the Customer Feedback Form, prepare, and submit post-activation report.
Qualifications
- University degree in Telecoms, Engineering, or Applied Sciences.
- At least 2 years in the telecommunications industry, with experience in fiber network deployments and outside plant maintenance.
- Experience in civil works supervision and quality control.
- Experience in processing ROW licenses with local authorities/state regulatory agencies.
- User experience with Microsoft Office tools, including a good working knowledge of Microsoft Project.
- User experience with Visio/AutoCAD/GIS tools is desired.
- Excellent communication skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, team members, and the local community.
- Proven track record of maintenance and management of metro and/or long-distance fiber optic infrastructure.
- Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber and civil work maintenance.
- FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages, i.e., fiber termination using fusion splice machines, testing and analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
- Capable of understanding fiber network architectures, designs, and splice plans.
- An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration in a consistent manner.
- Familiarity with the requirements of Health & Safety legislation in Nigeria.
Application Closing Date
3rd September, 2024.
How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: uenobong@ipnxnigeria.net using the job title as the subject of the mail.
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