Restaurant Front Desk Supervisor at Goldplates Feast House
Goldplates Feast House is recruiting suitably qualified candidates to fill the position below:
We are recruiting to fill the position below:
Job Title: Restaurant Front Desk Supervisor
Location: Lekki Phase II, Lagos
Employment Type: Full Time
Job Summary
- The Restaurant Front Desk Supervisor is responsible for managing the front desk team, ensuring excellent guest service, and overseeing reservations and guest inquiries.
- This role requires strong customer service skills, the ability to handle high-traffic environments, and attention to detail.
Responsibilities
- Supervise front desk operations, including reservations, seating arrangements, and guest inquiries.
- Train and manage front desk staff to maintain a high standard of customer service.
- Ensure accurate communication between the front desk and kitchen for smooth operations.
- Address guest concerns and resolve complaints promptly and professionally.
- Maintain records of reservations, guest preferences, and any feedback.
- Monitor and maintain the front desk area, ensuring cleanliness and organization.
- Prepare reports on guest satisfaction, front desk performance, and operational challenges.
Requirements
- 3- 5 years proven experience in a front desk or guest service supervisory role.
- Strong interpersonal and communication skills.
- Ability to handle a busy environment and manage multiple priorities.
- Excellent problem-solving skills and a guest-focused approach.
- Familiarity with reservation systems and front desk operations software.
Application Closing Date
8th November, 2024.
How to Apply
Interested and qualified candidates should send their application to: recruitment4jen@gmail.com using the Job Title as the subject of the mail.
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