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Customer Service Representative Needed at SANY Nigeria

Customer Service Representative Needed at SANY Nigeria

SANY Nigeria, a subsidiary of the global construction and machinery giant SANY Group, brings decades of experience, cutting-edge technology, and a commitment to quality to the Nigerian market. We offer a wide range of construction, earthmoving, and mining equipment, designed to meet the diverse needs of the Nigerian construction industry.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

LocationLagos
Schedule: 8 hour shift/Monday to Friday

About the Job

  • The Customer Service Representative will be responsible for providing top-tier customer support to our clients.
  • This role requires professional level of English and Chinese language skills to effectively communicate with customers, understand their needs, and resolve issues promptly.
  • The successful candidate will provide exceptional customer service by handling inquiries, addressing complaints, and ensuring customer satisfaction through various channels, including phone, email, and chat.

Responsibilities

  • Customer Interaction: Respond promptly and professionally to inquiries via various channels, provide accurate product and policy information, and resolve complaints efficiently.
  • Problem Solving: Identify and troubleshoot customer issues, offer effective solutions, and follow up to ensure satisfaction while documenting interactions in the service database.
  • Order Processing: Assist customers with orders, returns, and account updates, coordinating with other departments for smooth fulfillment and delivery.
  • Customer Feedback: Collect and document customer feedback, communicate important insights to relevant teams, and participate in discussions for continuous improvement.
  • Product Knowledge: Maintain a strong understanding of products, services, and policies, staying informed about changes and promotions to accurately inform customers.
  • Administrative Tasks: Prepare performance reports, assist in updating service procedures, and handle data entry and filing as needed.

Requirements

  • Candidates should possess a High School Diploma or equivalent; Associate’s or Bachelor’s Degree preferred.
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • English language skills and intermediate Chinese language proficiency.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in customer service software, CRM tools, and MS Office Suite.
  • Ability to remain calm and empathetic under pressure.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work different shifts, including weekends and holidays, if required.

Compensation

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and collaborative work environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and a compelling Cover Letter outlining their qualifications and interest in the role to: idowuv@sanygroup.com using the Job Title as the subject of the email.

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