Customer Support / Content Creator (Hospitality Industry) Needed at Elvaridah Limited

Elvaridah Limited is a strategic consulting firm focused on driving business growth and efficiency. We help organizations optimize their operations by addressing critical areas such as strategy, planning, marketing, organizational structure, and people management. Our comprehensive approach enables us to capture value across the entire business, ensuring alignment between costs and strategic goals.

We are recruiting to fill the position below:

Job Title: Customer Support / Content Creator (Hospitality Industry)

Location: Lekki Phase 1, Lagos

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and social media platforms.
• Address and resolve customer complaints, ensuring a positive resolution and enhanced customer satisfaction.
• Create engaging and visually appealing content for social media channels, including photos, videos, and written posts, to promote the restaurant and its offerings.
• Collaborate with the marketing team to develop and execute social media campaigns aligned with the restaurant’s branding and goals.
• Monitor and manage the restaurant’s online reviews and feedback on the social media platforms.
• Develop creative captions and posts showcasing the restaurant’s menu, events, and cultural significance.
• Analyze social media performance metrics and recommend improvements to content strategy.
• Act as the liaison between customers and restaurant management for feedback and improvement suggestions.
• Maintain a consistent posting schedule to keep customers informed about promotions, special offers, and new dishes.
• Stay updated on trends in digital content creation, social media, and customer service.

Requirements

• Proven experience in customer support or content creation, preferably in the hospitality or food industry.
• Proficiency in social media platforms like Instagram, Facebook, Twitter, and TikTok.
• Strong writing, editing, and communication skills.
• Creative mindset with the ability to generate engaging and innovative content ideas.
• Basic photography and videography skills; knowledge of editing tools is a plus.
• Excellent problem-solving skills and a customer-oriented approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Flexibility to work weekends or during promotional events if necessary.
• Familiarity with cultural and local cuisine is an advantage.
• A positive attitude and enthusiasm for creating memorable customer experiences.
• candidates should possess a Bachelor’s Degree / HND / FLSC  with 1 – 3 years experience.

Salary
N100,000 – N120,000 Monthly.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should send their CVs and cover letter to: careers@elvaridah.com using “CSR/Content Creator (Hospitality industry)” as the subject of the mail.